Projects Archive About

Downtime

2025

Personal / Case Study

UX Design

UI Design

Have you ever broken your phone and had to wait for it to be repaired? This case study is based on my own experience of that waiting time, with nothing to do.

I believe a brand like Apple should feel that gap too.

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Downtime: what people do while waiting at the repair shop

Downtime: emotional vs informational user needs

Downtime: how different personas experience the same downtime

Downtime: userflow for clear and enjoyable Apple support

Project Goal

User test detail

Downtime: validating onboarding and mood features through user testing

Design system

Main Function

Downtime: say goodbye to inaccurate and hopeless waiting

Downtime: refresh your emotion with mood cards

Downtime: check QR code for personalized contents

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